Terms of Use

1. Introduction

Thank you for choosing CX Genie, a cutting-edge Software as a Service (SaaS) platform that leverages artificial intelligence to automate and optimize the customer support process. CX Genie is designed to help you enhance customer engagement with minimal effort, providing you with a powerful tool to improve your customer service and support operations. Please read these Terms of Use carefully before using our services.

2. Acceptance of Terms

By accessing or using CX Genie, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our services. These terms represent a legally binding agreement between you and CX Genie, so it's important to understand them fully.

3. Changes to Terms

CX Genie reserves the right to modify these Terms of Use at any time. We will notify you of any changes by posting the updated terms on our website or through other means of communication. It is your responsibility to review the terms periodically, and your continued use of our services after any changes constitutes acceptance of those changes.

4. User Accounts
4.1 Registration
To use CX Genie, you may be required to create a user account. You agree to provide accurate, complete, and up-to-date information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials.
4.2 Access Control
You are responsible for all activities that occur under your account. You agree not to share your account information, and you are responsible for ensuring that no unauthorized person gains access to your account.
5. Use of CX Genie
5.1 Permitted Use
You may use CX Genie for its intended purpose, which is to enhance customer support and engagement. This includes using the platform's AI-powered features and tools as described in our documentation.
5.2 Prohibited Activities
You agree not to engage in any activities that are illegal, harmful, or that violate the rights of others while using CX Genie. This includes but is not limited to spamming, distributing malware, or infringing on intellectual property rights.
6. Subscription and Payment
6.1 Subscription Plans
CX Genie offers various subscription plans, each with its own features and pricing. By subscribing to a plan, you agree to pay the associated fees as described on our website.
6.2 Billing
Payments are processed through secure third-party payment processors. You agree to provide accurate billing information and authorize us or our payment processor to charge your chosen payment method.
6.3 Cancellation
You can cancel your subscription at any time, and your access to CX Genie will continue until the end of your current billing cycle. No refunds will be provided for partial subscription periods.
7. Privacy and Data Security

CX Genie takes your privacy and data security seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices in detail.

8. Termination of Service

CX Genie reserves the right to terminate or suspend your access to our services at our discretion, without prior notice, for violations of these Terms of Use or any other reason we deem appropriate.

9. Disclaimer of Warranties

CX Genie provides its services 'as is' and 'as available.' We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our services. Your use of CX Genie is at your own risk.

10. Limitation of Liability

CX Genie shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.

11. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

12. Contact us

If you have any questions, concerns, or feedback regarding these Terms of Use or our services, please contact us at [email protected]. By using CX Genie, you acknowledge that you have read, understood, and agreed to these Terms of Use. We hope you find CX Genie to be a valuable tool for enhancing your customer engagement and support efforts.

Last Updated: 3 Oct 2023
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