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Privacy Policy

Last Updated: 21 Nov 2024

Welcome to CX Genie, the powerful and optimized SaaS platform designed to enhance customer engagement with minimal effort. At CX Genie, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data. By using CX Genie, you consent to the practices described in this Privacy Policy.

1. Introduction

1.1 Purpose of the Privacy Policy

This Privacy Policy outlines our commitment to protecting your privacy and explains how we collect, use, disclose, and secure your data when you use CX Genie.

1.2 Scope of the Privacy Policy

This policy applies to all users of CX Genie, including customers and visitors to our website.

1.3 Consent and Acceptance

By using CX Genie, you agree to the terms of this Privacy Policy and consent to the collection, processing, and sharing of your information as described herein.

2. Information We Collect

2.1 Personal Information

We may collect personal information such as your name, email address, and contact details when you create an account or communicate with us.

2.2 Non-Personal Information

We may collect non-personal information such as device information, browser type, and usage data to improve our services.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on CX Genie and for analytics and marketing purposes. You can manage your cookie preferences through your browser settings.

2.4 Third-party Data Collection

We may integrate with third-party services that collect data independently. Please review the privacy policies of these third parties for more information.

3. How We Use Your Information

3.1 Providing Services

We use your information to provide and improve CX Genie's services, including customer support automation and engagement features.

3.2 Customer Support Automation

CX Genie uses AI to automate customer support processes. Your interactions with our platform may be analyzed to improve the quality of responses.

3.3 Personalization and Customer Engagement

We may use your data to personalize your experience and engage with you through emails, notifications, or in-app messages.

4. Sharing Your Information

4.1 Third-party Service Providers

We may share your data with third-party service providers who assist us in delivering and improving CX Genie's services.

4.2 Legal Requirements

We may disclose your information if required by law, such as in response to a subpoena or other legal process.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4.4 Aggregated or De-identified Data

We may share aggregated or de-identified data for analytics and research purposes.

5. Your Privacy Choices

5.1 Accessing and Updating Your Information

We may share your data with third-party service providers who assist us in delivering and improving CX Genie's services.

5.2 Communication Preferences

You can manage your communication preferences by adjusting settings within your CX Genie account or by unsubscribing from emails.

5.3 Cookies and Tracking

You can manage cookies and tracking preferences through your browser settings.

5.4 Do Not Track Signals

We do not currently respond to 'Do Not Track' signals.

6. Data Security

6.1 Security Measures

We employ industry-standard security measures to protect your data.

6.2 Data Breach Response

In the event of a data breach, we will notify affected users in accordance with applicable laws.

7. Third-party Links and Services

7.1 External Websites

CX Genie may contain links to external websites. We are not responsible for the privacy practices or content of these websites.

7.2 Integration with Third-party Services

CX Genie may integrate with third-party services. Your use of these services is subject to their respective privacy policies.

8. Children's Privacy

8.1 Age Restrictions

CX Genie is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8.2 Parental Consent

If you believe that we have collected information from a child under 13 without parental consent, please contact us to request removal of that information.

9. International Users

9.1 Cross-Border Data Transfer

By using CX Genie, you consent to the transfer of your data to the United States and other jurisdictions as necessary for the purposes outlined in this Privacy Policy.

9.2 EU Users' Rights (if applicable)

If you are an EU user, you may have additional rights under the General Data Protection Regulation (GDPR). Please see our separate GDPR Privacy Notice for more information.

10. Changes to this Privacy Policy

10.1 Notification of Changes

We will notify you of any material changes to this Privacy Policy through the CX Genie platform or via email.

10.2 Effective Date

The effective date of this Privacy Policy is indicated at the top of the page.

11. Contact Information

11.1 Data Controller

[Your Company Name and Address]

11.2 Data Protection Officer

[Name and Contact Information of DPO]

11.3 Contact us

If you have questions or concerns about this Privacy Policy or your data, please contact us at [email protected].

12. Additional Information (if applicable)

12.1 California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please see our separate CCPA Privacy Notice for more information.

12.2 GDPR Data Subject Rights

If you are an EU user, you have certain rights under the GDPR. Please see our separate GDPR Privacy Notice for more information.

13. Request for Personal Data Deletion

We are committed to protecting your privacy and personal data. If you wish to request the deletion of your personal data from our system, please complete the form here. We will process your request in accordance with legal requirements and our privacy policy.

13.1 When can you request data deletion?

You have the right to request data deletion in the following cases:

1. You no longer use our services and want us to delete your account or related data.

2. You believe your data has been improperly processed.

3. You wish to exercise your right to data deletion under the General Data Protection Regulation (GDPR) or similar regulations.

13.2 How will the data be deleted?

• All account-related information, including personal data, will be permanently removed from our system.

• Some data may need to be retained longer to comply with legal requirements (if applicable).

13.2 Instructions for completing the request form:

1. Fill in all required information.

2. Confirm that you have the right to make this request.

3. Submit the form and wait for a response from our support team within 7 working days.