<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">CX Genie is excited to announce the release of Version 6.10, packed with new features that help businesses deliver faster and more consistent customer service. This update enhances automation, team efficiency, and transparency everything you need from a powerful customer support software platform.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>After Hours Messaging</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">After Hours Messaging allows you to automatically respond to customers even outside business hours.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Ticket Template v2.0</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Default template for Categories &amp; Tags: when creating a new category, a default template will be applied if no Ticket Template is set.&nbsp;&nbsp;</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Cleaner Ticket Information panel: agents can now view details in a more compact Collapsible panel.&nbsp;&nbsp;</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Synchronized ticket attributes: attributes are now consistently synced between both agent and customer views.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Escalation v1.0</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Escalate button available for both agents (action button) and customers.&nbsp;</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Dedicated Roles &amp; Permissions setting for more transparent management.&nbsp;</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Three agent actions: ability to approve, decline, or remove an escalated ticket.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Conclusion</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">CX Genie’s Version 6.10 continues our mission to make customer service smarter, simpler, and more effective. With automated After Hours Messaging, upgraded Ticket Templates, and a robust Escalation system, your team can deliver exceptional support experiences every time.</span></p>

NEW RELEASE VERSION 6.10

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<p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">In the digital-first era, businesses are constantly looking for smarter ways to engage customers without disrupting their journey. One effective approach is using<strong> advertisement</strong> features to seamlessly integrate promotions into ongoing conversations.&nbsp;</span></p><h2 style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Advertise Seamlessly Inside Conversations</strong></span></h2><p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">With CX Genie’s Advertisement feature, you can display promotional messages or campaigns directly inside customer conversations. This helps you:&nbsp;</span></p><p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">- Highlight new products, discounts, or special offers at the right time.&nbsp;</span></p><p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">- Keep your brand visible without interrupting the chat experience.&nbsp;</span></p><p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">- Easily manage, schedule, and track campaign performance.&nbsp;</span></p><p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">- It’s a simple but powerful way to turn customer interactions into conversion opportunities.</span></p><h2 style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Conclusion</strong></span></h2><p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Smart advertising is about timing, context, and personalization. By leveraging&nbsp;<strong>CX Genie’s advertisement feature</strong>, businesses can promote offers in a natural way, build stronger customer engagement, and boost conversions without disrupting the flow of conversation. It’s not just marketing, it’s a seamless extension of the customer experience.</span></p><p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">With&nbsp;</span><a href="https://gntk.pro/ix62IhK9"><span style="background-color:transparent;color:#1155cc;font-family:Arial,sans-serif;"><u>CX Genie</u></span></a><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">, your brand can stay visible, relevant, and persuasive right where the customer is most engaged.</span></p>

NEW RELEASE VERSION 6.9

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<p style="text-align:justify;"><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">In today’s fast-paced digital environment, businesses rely heavily on chatbot software and workflow automation to deliver seamless customer experiences. At CX Genie, we constantly upgrade our platform to help teams work faster, smarter, and more efficiently. Our latest product updates introduce powerful new features that enhance usability, improve customer support, and give businesses more flexibility in managing conversations.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Workflow Revamp</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">The Workflow just got a makeover of new colors, search bar, and better block management. Check the video below&nbsp;</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Chat Center Toggle Setting</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">You can now customize which tabs are shown in the Chat Widget: Home, Ticket, Chat, and Support Center by going Bot then go to General Information.&nbsp;</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Each tab can be configured individually, giving you more flexibility in managing conversations.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>New Views in Help Desk</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">We’ve added more options for creating and filtering views in Help Desk:&nbsp;</span></p><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Status (conversation state)&nbsp;&nbsp;</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Assignee / Unassigned&nbsp;&nbsp;</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Tags&nbsp;&nbsp;</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Team&nbsp;&nbsp;</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Channel: Messenger, Instagram, WhatsApp, and more&nbsp;</span></li></ul><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">This makes it much easier to sort and track tickets.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>New APIs have been added for Bot Session &amp; Ticket Management, including:</strong></span></h2><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Open/Close chat sessions.&nbsp;</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Trigger workflows within a session.&nbsp;</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Create, update, and get tickets.</span></li></ul><p>&nbsp;</p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Conclusion</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">These updates are designed to help your business unlock the full potential of workflow automation and chatbot software making customer support more efficient, personalized, and scalable. With smarter tools and greater flexibility,&nbsp;</span><a href="https://gntk.pro/ix62IhK9"><span style="background-color:transparent;color:#1155cc;font-family:Arial,sans-serif;"><u>CX Genie</u></span></a><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"> empowers teams to handle conversations seamlessly across multiple channels.</span></p>

NEW RELEASE VERSION 6.8

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<h1><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>NEW RELEASE VERSION 6.7</strong></span></h1><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">We’re excited to roll out a powerful new update that makes managing your Telegram conversations smoother, faster, and more efficient directly from CX Genie’s Help Desk.&nbsp;</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Discover the New Features in CX Genie</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Telegram continues to be one of the most popular messaging platforms in the world and now, CX Genie brings you a major upgrade that takes your Telegram support to the next level.</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Whether you're handling customer service, managing community messages, or automating support workflows, this update is designed to enhance your efficiency, reduce response times, and improve user experience. Let’s dive into what’s new.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Telegram Group Replies</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">You can now reply to member messages directly in group chats from your Help Desk</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Telegram File Sending</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">You are allow to send files such as images, video,...from CX Genie's Help Desk (up to 50 MB)</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Telegram Link Preview</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Any link from bot, user, or agent now shows a quick visual preview.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Mailbox Bulk Close</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Close multiple emails in one go. No more clicking one by one.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Conclusion</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">This Telegram upgrade is more than just a feature release, it’s a step forward in smarter, more streamlined customer support. With tools like group replies, file sharing, link previews, and bulk actions, CX Genie empowers your team to work faster and serve better.</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Ready to take your Telegram support to the next level?</span><br><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">👉&nbsp;<strong>Log in to your&nbsp;</strong></span><a href="https://gntk.pro/ix62IhK9"><span style="background-color:transparent;color:#1155cc;font-family:Arial,sans-serif;"><u>CX Genie</u></span></a><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">&nbsp;<strong>account</strong> or book a demo today.</span></p>

NEW RELEASE VERSION 6.7

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<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">CX Genie has just released powerful new features: Set Tag Block, feedback collection in Shortcuts, instant chat start, Telegram upgrades… helping businesses accelerate workflows and deliver better customer support.</span></p><h1><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Introducing the Latest CX Genie Update</strong></span></h1><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">CX Genie continues to lead the way as an intelligent omnichannel customer service solution with the launch of&nbsp;<strong>new features</strong> designed to&nbsp;<strong>optimize workflows</strong> and&nbsp;<strong>enhance customer experience</strong>. These improvements enable businesses to respond faster, work more accurately, and streamline every interaction.</span></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Key Highlights of the New Update</strong></span></h2><h3><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>1. Workflow – Set Tag Block</strong></span></h3><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Automatically assign tags with&nbsp;<strong>100% accuracy</strong>.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Works seamlessly on&nbsp;<strong>all third-party platforms</strong>.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">This feature allows you to categorize and manage conversations more efficiently.</span></li></ul><h3><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>2. Collect Feedback in Shortcuts</strong></span></h3><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Gather customer feedback directly in&nbsp;<strong>Shortcuts (Chat Settings)</strong>.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Combine it</strong> with any other action without creating a separate workflow.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">This saves time and ensures smooth integration into your support process.</span></li></ul><h3><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>3. Help Desk – Instant Chat Start</strong></span></h3><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Open a conversation and start typing&nbsp;<strong>instantly</strong>—no extra click required to activate the chat box.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Helps your team respond faster and improve customer satisfaction.</span><img src="https://storage.cxgenie.ai/Help_Desk_Instant_Chat_Start_e93c650584.png" alt="Help Desk – Instant Chat Start.png"></li></ul><h3><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>4. Telegram Group Chat – Forward Message</strong></span></h3><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Forward messages</strong> directly to a Telegram group without manual copy-paste.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Reduces repetitive tasks and preserves message accuracy.</span></li></ul><h3><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>5. Telegram Phone Verification</strong></span></h3><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Retrieve customer phone numbers from your Telegram channel with just&nbsp;<strong>one-step verification</strong>.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Speeds up customer verification and ensures secure data handling.</span></li></ul><p><a href="https://www.youtube.com/watch?v=rCZ4Uua3_3w">More details</a></p><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Benefits of This Update</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">With these features, businesses can:</span></p><ul><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Accelerate customer service workflows</strong>.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Eliminate manual processes</strong> and save time.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Enhance customer experience</strong> with faster, more accurate responses.</span></li><li><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">Easily manage and utilize data from channels like Telegram.</span>&nbsp;</li></ul><h2><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Conclusion</strong></span></h2><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;">The latest&nbsp;</span><a href="https://www.cxgenie.ai/#"><span style="background-color:transparent;color:#1155cc;font-family:Arial,sans-serif;"><u>CX Genie</u></span></a><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"> update isn’t just about adding new tools,&nbsp; it’s about creating a smarter, faster, and more connected customer support experience. By integrating automation, reducing unnecessary steps, and strengthening communication channels, CX Genie empowers your team to focus on what truly matters: building meaningful, lasting relationships with customers.</span></p><p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;"><strong>Discover the new features today and experience the CX Genie difference!</strong></span></p>

CX Genie New Release: Version 6.6

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<p>We are excited to announce the latest update for CX Genie, Version 3.2, which includes significant enhancements, new features, and critical bug fixes to improve the overall user experience and functionality of the chatbot.</p><h1><strong>New Features</strong></h1><h2><strong>WEBHOOK 1.0</strong></h2><p>CX Genie now supports webhooks for individual bots with the following events:</p><ul><li><strong>When the bot receives a message</strong></li><li><strong>When the bot encounters an unanswerable message</strong></li></ul><p>To set this up, go to the bot you want to configure, select Launch Bot &gt; Webhook &gt; enter the webhook URL and choose the events you want to subscribe to. When these events occur, the event data will be sent to the configured URL. If you need to modify this data, please contact our development team.</p><p><img class="image_resized" style="width:55.78%;" src="https://storage.cxgenie.ai/webhook_2a29a53762.png" alt="webhook.png"></p><h2><strong>BOT</strong></h2><h3><strong>Test the bot without enabling auto-reply</strong></h3><p>Now, even if you have disabled auto-reply for the bot, you can still use the "Chat with bot" feature to test the bot.</p><h3><strong>Detailed Video Tutorials</strong></h3><p>We have added detailed video tutorials on how to format training data for FAQs and Articles. These videos will help you prepare and load data accurately and efficiently.</p><p><img class="image_resized" style="width:54.9%;" src="https://storage.cxgenie.ai/video_huong_dan_ecca7ec19f.png" alt="video hướng dẫn.png"></p><h3><strong>Dynamic variables for buttons and links</strong></h3><p>Now you can set dynamic content for button display and dynamic links attached to buttons in the message flow. Check out our <a href="https://youtu.be/NLl4cHuPbyM?feature=shared">video tutorial</a> if you are unfamiliar with using Dynamic Variables.</p><p><img class="image_resized" style="width:46.33%;" src="https://storage.cxgenie.ai/dynamic_button_dd41487e77.png" alt="dynamic button.png"></p><h3><strong>"Wait" feature in Message flow</strong></h3><p>We have introduced the "Wait" feature for block Messages with action in Message flow. With this feature, you can set a waiting time for customer responses. If the customer does not respond within this time, the next action you configured will be triggered.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/J75fmQjqcEE?si=P5cO0GxsET6XGaz9" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Bot learning from Edited suggestions</strong></h3><p>When the bot provides a suggestion and the user clicks "Edit," the bot will learn from this conversation segment.</p><p><img class="image_resized" style="width:41.16%;" src="https://storage.cxgenie.ai/edit_suggestion_14227ce007.png" alt="edit suggestion.png"></p><h2><strong>INTEGRATION</strong></h2><h3><strong>Video Tutorials for Integration</strong></h3><p>To better support your integration process, we have added detailed video tutorials on how to integrate CX Genie with Discord and Slack. Please review these videos to avoid errors during integration.</p><h3><strong>Telegram Integration</strong></h3><p>We are thrilled to introduce integration with Telegram. You can now connect and use CX Genie with the Telegram platform, expanding your bot's interaction reach to one of the world's most popular messaging apps.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/il-o4DJDhlg?si=TivnUnDYDEy97o52" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Facebook integration</strong></h3><p>Now, you have the ability to delete the bot assigned to handle conversations from your fan page. Once the bot is deleted, conversations from this fan page will no longer receive responses from the bot.</p><p><img class="image_resized" style="width:49.04%;" src="https://storage.cxgenie.ai/delete_bot_facebook_f2de4d6162.png" alt="delete bot facebook.png"></p><h1><strong>Bug Fixes</strong></h1><h3><strong>BOT</strong></h3><ul><li>Fixed an issue where imported bot knowledge was not usable during bot testing.</li><li>Fixed an issue where the bot list page would revert to the first page upon reload after page navigation.</li><li>Fixed an issue where creating a bot from a template did not auto-scroll to the top on the new step.</li><li>Fixed the non-functional "Recrawl All URLs" feature</li><li>Fixed an issue where saving message flows caused blocks to disappear.</li><li>Fixed an issue where the import icon remained visible after bulk deleting knowledge.</li><li>Fixed a mismatch issue between error names and field names for Dynamic Variables.</li></ul><h3><strong>WORKSPACE</strong></h3><ul><li>Fixed a session management issue where logging out and logging into a different account would leave the tabs from the previous account active, preventing unauthorized actions</li></ul><h3><strong>TICKET MANAGEMENT</strong></h3><ul><li>Addressed issues with SSL certificates for client custom domains.</li></ul><h3><strong>INTERGRATION</strong></h3><ul><li>Fixed an issue where deleting a Facebook page would show an error and redirect the user to the login screen, preventing re-login.</li><li>Fixed an issue where bots integrated with Discord were not replying.</li><li>Fixed an issue where the token input popup reappeared even after entering the token for Discord integration.</li><li>Fixed an issue where disconnecting from Slack was successful but the Slack URL still appeared.</li><li>Fixed an issue where leaving the token field empty still showed a successful connection for Discord.</li></ul><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Thank you for choosing CX Genie. We're dedicated to continually improving your experience, so stay tuned for more updates in the future!</span></p>

CX Genie Version 3.2: Enhanced Bot Features and Bug Fixes

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<p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Exciting News! We've just released a new update for CX Genie, packed with improvements and bug fixes to make your experience smoother. Here's a quick overview of what's included in this release:</span></p><h1><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;"><strong>NEW FEATURES</strong></span></h1><h2><strong>BOT</strong></h2><h3><strong>Bot AI template</strong></h3><p>When creating a bot, the system now suggests the necessary data for training based on your business's industry. This reduces the time and effort needed to identify the required training data. By filling in the suggested information, the bot will gain basic knowledge about your business, enabling it to start supporting customers effectively right away.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/9ofF5dkUIKs?si=hjMXJDS_n_zgFOWN" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Bulk data Deletion and Import in Knowledge base</strong></h3><p>You can now delete multiple data entries in the knowledge base at once, instead of selecting them individually, saving you time.&nbsp;</p><p><img class="image_resized" style="width:37.34%;" src="https://storage.cxgenie.ai/bulk_delete_611e3cec7c.png" alt="bulk delete.png"></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Additionally, for data that needs to be reviewed, you can import multiple entries simultaneously.</span></p><p><img class="image_resized" style="width:27.93%;" src="https://storage.cxgenie.ai/bulk_import_2bf791e06e.png" alt="bulk import.png"></p><h2><strong>TICKET</strong></h2><h3><strong>Ticket creation in the chat window</strong></h3><p>You can now enable or disable the ticket creation feature in the chat window. When disabled, customers will not see the option to create tickets in the chat.</p><p><img class="image_resized" style="width:37.86%;" src="https://storage.cxgenie.ai/Disable_enable_create_ticket_5bd7040197.png" alt="Disable:enable create ticket.png"></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">To toggle this feature, go to the <strong>Settings</strong> in Ticket Management and turn on/off '<strong>Create ticket in chat session'</strong></span></p><p><img class="image_resized" style="width:38.34%;" src="https://storage.cxgenie.ai/toggle_enable_ticket_d9ab948a84.png" alt="toggle enable ticket.png"></p><h3><strong>Custom ticket domain</strong></h3><p>You can now set up a custom domain for the ticket creation page, using your business's domain or any other preferred domain.</p><p><img class="image_resized" style="width:37.95%;" src="https://storage.cxgenie.ai/custom_domain_40d5c072ac.png" alt="custom domain.png"></p><h3><strong>Support staff ticket creation</strong></h3><p>Support staff can now proactively create tickets for customers.</p><ul><li>Access the <strong>Ticket list</strong> screen → Click "<strong>Create Ticket</strong>"</li></ul><p><img class="image_resized" style="width:36.93%;" src="https://storage.cxgenie.ai/create_ticket_in_ticket_list_1_f2bdf29924.png" alt="create ticket in ticket list 1.png"></p><ul><li>You can also create a ticket on the chat detail screen.</li></ul><p><img class="image_resized" style="width:38.06%;" src="https://storage.cxgenie.ai/create_ticket_in_live_chat_1_1d5773a491.png" alt="create ticket in live chat 1.png"></p><h2 style="margin-left:0px;"><strong>INTEGRATION</strong></h2><h3 style="margin-left:0px;"><strong>Slack Integration</strong></h3><p style="margin-left:0px;"><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">We are excited to announce that CX Genie now supports integration with Slack.</span></p><p style="margin-left:0px;"><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">To set it up, go to <strong>Launch Bot</strong> -&gt; <strong>Platform Integration</strong> -&gt; select <strong>Slack</strong>, and follow the instructions.</span></p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/jD6iN8JPML8?si=Zzeey6UIhBqAYKio" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h2><strong>CHAT</strong></h2><h3><strong>Multi-language support</strong></h3><p>The chat widget, ticket page, and chat web page now support multiple languages. Phrases like "bot is typing", "like", "dislike" are translated into various languages, providing a better user experience for global customers.</p><h3><strong>Collect customer phone numbers</strong></h3><p>You can now opt to collect customer phone numbers in addition to their names and email addresses.</p><p><img class="image_resized" style="width:39.49%;" src="https://storage.cxgenie.ai/collect_phone_number_a12d147498.png" alt="collect phone number.png"></p><h2><strong>MESSAGE FLOW</strong></h2><h3><strong>Multiple Message flow triggers</strong></h3><p>We have expanded the options for triggering message flows, providing more flexibility in how you interact with your users. The new triggers include:</p><ul><li><strong>When User Chat:</strong> The flow is triggered when a user sends a message similar to a predefined one.</li><li><strong>When User Intent:</strong> The flow is triggered when a user's intent matches a predefined intent.</li><li><strong>Contain Keyword:</strong> The flow is triggered when a user's message contains a predefined keyword.</li></ul><p><img class="image_resized" style="width:22.03%;" src="https://storage.cxgenie.ai/trigger_message_flow1_47694842d8.png" alt="trigger message flow1.png"></p><h3><strong>Dynamic Variables</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">We are excited to introduce the Dynamic Variables feature. You can now create your own dynamic variables and assign values to them from an API.</span></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">These dynamic variables can then be used within Message blocks or Message with action blocks in the Message flow.</span></p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/NLl4cHuPbyM?si=tW8tIqWD79neBUz-" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Button ID</strong></h3><p>You can now assign an ID to each button in the message flow. This allows you to track which buttons customers have clicked. Buttons with the same ID will be counted as one button, while buttons without an ID will not be tracked.</p><p><img class="image_resized" style="width:35.95%;" src="https://storage.cxgenie.ai/Button_ID_01c82cd2aa.png" alt="Button ID.png"></p><h2><strong>WORKSPACE SETTINGS</strong></h2><h3><strong>Notification Settings</strong></h3><p>Users can now turn on/off notifications via email or app for the following events:</p><ul><li>A new conversation is created.</li><li>A new ticket is created.</li><li>A new message is received.</li><li>The bot does not know the answer.</li></ul><p><img class="image_resized" style="width:36.04%;" src="https://storage.cxgenie.ai/set_noti_e696104cab.png" alt="set noti.png"></p><h1><strong>Bug Fixes</strong></h1><ul><li>Fixed an issue where turning on a chat session and switching tabs would cause it to turn off.</li><li>Fixed a bug where the cursor was pushed out of the text input field when the bot replied, requiring a click to re-enter the field.</li><li>Fixed an issue where canceling bot creation required clicking the 'X' instead of the 'Cancel' button.</li></ul><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Thank you for choosing CX Genie. We're dedicated to continually improving your experience, so stay tuned for more updates in the future!</span></p>

CX Genie Version 3.1: Bot AI Templates, Slack Integration, Dynamic Variables & More

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<p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Exciting News! We've just released a new update for CX Genie, packed with improvements and bug fixes to make your experience smoother. Here's a quick overview of what's included in this release:</span></p><h1><strong>Improvements</strong></h1><h2><strong>BOT</strong></h2><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;"><strong>Duplicate data handling</strong></span><br><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">To avoid training the bot with duplicate data, which can cause inaccurate understanding, we've made it so that if you add new data with a title similar to existing data, it will be flagged as "overlapped". Review and adjust the data to remove duplicates before importing.&nbsp;</span></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">If newly extracted data matches previous content, it'll also be labeled "overlapped"</span></p><p><img class="image_resized" style="width:57.55%;" src="https://storage.cxgenie.ai/overlapped_7ebc6011ee.png" alt="overlapped.png"></p><h3><strong>Customizing Bot's response settings for unknown queries</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Now, you can configure the bot's response settings for unknown queries within the bot's settings:</span></p><ul><li><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Create a predefined response for unknown queries.&nbsp;</span></li><li><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Enable AI to generate responses for unknown queries to prevent repetitive replies.</span></li><li><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Set the bot to stop replying.&nbsp;</span></li></ul><p><img class="image_resized" style="width:58.98%;" src="https://storage.cxgenie.ai/unknown_question_0c37820554.png" alt="unknown question.png"></p><h3><strong>Easier learning from chats</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">We've upgraded the interface for learning from conversations to make it more user-friendly. Now, simply press "<strong>Learn this conversation</strong>" to have the bot learn from the current conversation</span></p><p><img class="image_resized" style="width:58.83%;" src="https://storage.cxgenie.ai/learn_this_conversation_7daee31688.png" alt="learn this conversation.png"></p><h3><strong>Platform integration</strong></h3><p>Now you can easily integrate your bot into platforms like Shopify, Wordpress, BigCommerce, Magento, and Discord from the "Launch Bot" section.</p><p><img class="image_resized" style="width:59.87%;" src="https://storage.cxgenie.ai/Launch_bot_1_9b64973411.png" alt="Launch bot 1.png"></p><h3><strong>Persistent button display</strong></h3><p>When activating a message flow with buttons, the buttons will now remain visible on the interface even after the user has made a selection. This allows users to easily revisit and choose a different button without repeating the entire process.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/fmnmDqTgx2s?si=k_SjZryGL4QS5KUZ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Bot member feature</strong></h3><p>Introducing the Bot member feature! Now, you can add members to specific bots, granting them access to manage and oversee the bot's data. Bot members have the following privileges:</p><ul><li>Train data for the bot.</li><li>Manage the bot's knowledge base.</li><li>Create message flows for the bot.</li><li>Manage the bot's user list.</li><li>Manage conversations in Live chat.</li></ul><p><img class="image_resized" style="width:57.46%;" src="https://storage.cxgenie.ai/Member_7a3fd53986.png" alt="Member.png"></p><h2><strong>TICKET</strong></h2><h3><strong>Automated ticket prioritization</strong></h3><p>Tickets are now automatically sorted with “Open” tickets at the top when users access the Ticket list, ensuring that urgent and pending tickets receive immediate attention.</p><h2><strong>FB INTEGRATION</strong></h2><h3><strong>24-hour messaging policy notification</strong></h3><p>Now, when you attempt to send a message to a customer who has not responded within 24 hours, you will receive a notification</p><p><img src="https://storage.cxgenie.ai/Noti_24_hour_0a12ef3d7e.png" alt="Noti 24 hour.png"></p><h2><strong>FLUTTER</strong></h2><h3><strong>Persistent Like button</strong></h3><p>The Like button is now consistently displayed outside of messages instead of only appearing on the last message. Customers can long-press on messages to reveal the Dislike button. In the web chat interface, hovering over messages will display the Dislike option.</p><h2><strong>ON BOARDING</strong></h2><h3><strong>Input limitation notifications</strong></h3><p>Clear notifications have been added to inform users about input limitations for documents, URLs, and articles during the onboarding process.</p><h3><strong>Direct workspace access</strong></h3><p>Upon successful login, users will now be directly taken to the selected workspace, eliminating the need for an additional "Access this workspace" step.</p><h3><strong>Table data handling (MySQL/PostgreSQL Supported)</strong></h3><p>CX Genie's AI capabilities have been enhanced to handle table data from MySQL and PostgreSQL databases. Bots can now effectively understand and extract information from tabular data, enabling more precise and insightful responses.</p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">To train data from the database, go to <strong>Training data</strong> -&gt; <strong>Table data</strong> -&gt; select <strong>Add database</strong> and follow the instructions.</span></p><p><img class="image_resized" style="width:60.74%;" src="https://storage.cxgenie.ai/table_data_c715e39d55.png" alt="table data.png"></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">After successfully adding a database to your bot, you'll need to describe to the bot what each table contains and what the columns in each table mean. The more detailed your descriptions, the better the bot will understand the content you're providing from the table.</span></p><p><img class="image_resized" style="width:63.23%;" src="https://storage.cxgenie.ai/table_data_1_4cd9dd8c1a.png" alt="table data 1.png"></p><h1><strong>BUG FIXES</strong></h1><ul><li>Addressed system slowness.</li><li>Fixed the issue of adding a page and then deleting the workspace without deleting the page preventing adding the page to another workspace.</li><li>The problem with importing data and the bot not responding to imported queries has been resolved</li><li>The issue where data extraction was inaccurate when the same customer chatted with two agents in the same live chat session has been fixed</li><li>Conversations from other workspaces are now correctly displayed when clicked from notifications.</li><li>The issue with Bot Suggestions not providing sufficient information has been fixed.</li></ul><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Thank you for choosing CX Genie. We're dedicated to continually improving your experience, so stay tuned for more updates in the future!</span></p>

CX Genie Version 3.0: Enhanced Bot Interface and Features

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<p>We're excited to announce the latest update to CX Genie, bringing a host of improvements, and bug fixes to enhance your user experience. Here's what's new in this release:</p><h1><strong>Improvements</strong></h1><h2><strong>BOT</strong></h2><p><strong>Bot settings preview: </strong>In the Bot Settings section, you can now preview popups for all your settings, allowing for easier customization and management.</p><p><img class="image_resized" style="width:57.48%;" src="https://storage.cxgenie.ai/Preview_settings_a31777fe7e.png" alt="Preview settings.png"></p><p><strong>Notification refinement: </strong>To ensure you never miss critical alerts, CX Genie will now send notifications only in the following cases:</p><ul><li>Setting up message flows with notification features for agents.</li><li>Bot failing to provide an answer.</li><li>User creating a new ticket</li></ul><p><strong>Message flow video tutorials: </strong>Confused about creating a message flow? Don't worry! Detailed <a href="https://youtu.be/5MHCBEV_LSs">video tutorials</a> are now available to guide you through the process, making it easier to set up your own message flows.</p><p><img class="image_resized" style="width:56.51%;" src="https://storage.cxgenie.ai/guide_message_flow_8616b5970f.png" alt="guide message flow.png"></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;"><strong>New interface for bot integration guidance</strong>: We've enhanced the bot integration guidance interface to make it easier for you to integrate CX Genie with your platforms.</span></p><p><img class="image_resized" style="width:57.07%;" src="https://storage.cxgenie.ai/integration_ca5140ce4c.png" alt="integration.png"></p><h2><strong>LIVE CHAT</strong></h2><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Previously, when a user opened the chat widget for the first time without sending any messages, the conversation would automatically appear in Live chat. Now, users must send a message via the chat widget for the conversation to appear in Live chat, ensuring support staff only engage with active conversations.</span></p><h2><strong>TICKET</strong></h2><p>To make it easier for you to understand how Ticket management works, we've added <a href="https://youtu.be/GOjh_Ate66M">instructional video</a> for easy access.</p><p><img class="image_resized" style="width:59.24%;" src="https://storage.cxgenie.ai/Ticket_management_guide_e9bd2ea5b2.png" alt="Ticket management guide.png"></p><h2><strong>MESSENGER INTEGRATION</strong>&nbsp;</h2><p><strong>Page token expiry alert: </strong><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Now, you will receive notifications to re-add your Facebook page if its token expires or encounters an error.</span></p><p><strong>Messenger Message flow: </strong>Exciting expansion in this update! Message flows are now operational on Messenger, allowing you to create message flows containing text and image content. When users activate message flows on Messenger, text and image messages within the flow will be displayed and function as intended.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/2s_FYqA85Y8?si=L4_OfZ6O4SzYYCm1" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h1 style="margin-left:0px;"><strong>FIXED BUGS</strong></h1><ul><li>Continuous deletion of Unanswered Questions in the detail view is now functioning correctly.</li><li>Users can now import Bot Knowledge Suggestions continuously from the detail view.</li><li>Layout distortion when selecting multiple agents to feed conversation information for bot learning has been resolved.</li><li>The quality of bot suggestions has been improved to ensure they provide sufficient information.</li><li>Availability of subscription options for monthly plans has been corrected.</li></ul><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Thank you for choosing CX Genie. We're dedicated to continually improving your experience, so stay tuned for more updates in the future!</span></p>

CX Genie Version 2.10.1: Enhanced Bot, Notifications, and More!

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<h1><strong>New feature</strong></h1><h2><strong>BOT</strong></h2><h3><strong>Greeting with Image</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Now, you have the option to create a welcoming message along with an image in the <strong>Settings</strong> of Bot.</span></p><p><img class="image_resized" style="width:59.22%;" src="https://storage.cxgenie.ai/Greeting_with_image1_9ccbf3bbb9.png" alt="Greeting with image1.png"></p><h3><strong>Language Detection</strong></h3><p>The bot will automatically detect the language of the user's inquiry and respond in the same language. However, you can also set a default language for the bot's responses. Go to <strong>Settings</strong> → <span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">choose the language under</span> "<strong>Reply language"</strong></p><p><img class="image_resized" style="width:59.98%;" src="https://storage.cxgenie.ai/default_language_8dd8e272d6.png" alt="default language.png"></p><h3><strong>Knowledge Extraction</strong>&nbsp;</h3><p>Now, when you provide the bot with any information such as articles, FAQs, documents, or URLs to learn from, it automatically reads and comprehends the entire content. After that, the bot organizes this information into questions and answers. This helps you see what the bot has learned. You can also adjust the questions and answers to ensure the bot correctly grasps the information.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/I0v985ZEnWA?si=NhH013qPagN6tzJJ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Learning from Conversations</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Your support team can now suggest valuable content from conversations for the bot to learn, enhancing its performance. To enable this feature, go to <strong>Settings</strong> and turn on the "<strong>Allow user feed data from conversations</strong>" option.</span></p><ul><li>You can choose who on your team can suggest content. For instance, you might want to limit this feature to more experienced members.</li><li>Once a conversation in live chat is closed or a ticket is closed/solved, the conversation's data will be automatically extracted into Q&amp;A format.</li><li>The <span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">extracted content will be immediately added to the "<strong>Knowledge Base</strong>" for bot learning, or it will be placed in "<strong>Content Suggestions</strong>" for your review before bot learning.</span></li></ul><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/rCgLKAIWfXI?si=LLP8XyoLSEZcqa1v" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Unanswered Questions</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">All customer inquiries that the bot cannot answer will be gathered in the '<strong>Unanswered Questions</strong>' section. This allows you to easily identify which information needs to be added and quickly proceed with the necessary updates.</span></p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/hXKH-h5LDvY?si=fZtGKOYFRhmDUkrb" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h2><strong>MESSAGE FLOW</strong></h2><p>We're excited to announce that you can now set up message flow not only with text but also with image messages. This opens up many new opportunities to interact with users in a more creative way.</p><p><img class="image_resized" style="width:60.68%;" src="https://storage.cxgenie.ai/Message_flow_with_image_5b1360535b.png" alt="Message flow with image.png"></p><h1><strong>FIXED BUGS</strong></h1><ul><li>Corrected the display of the wrong PIC in live chat.</li><li>Ensured the proper display of the basic subscription package when payment fails; also, notifications are now sent to the workspace owner about failed payments.</li><li>Resolved the inability to load chat history for users if the chat is from Facebook.</li><li>Addressed the typing issue during Bot testing with the default Macbook input method.</li><li>Fixed the display of subscribed add-ons that were not functioning.</li><li>Resolved pagination issue in customer list; now able to load to the last page.</li><li>Fixed inability to delete documents in the bot's knowledge base.</li></ul><p>Thank you for using CX Genie! If you encounter any further issues or have feedback, please contact us at <a href="mailto:hello@cxgenie.ai">hello@cxgenie.ai</a></p>

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