CX Genie vs. SaleSmartly: Finding the Right Fit for Your Business Growth

In this comparison blog, we’ll take a deep dive into CX Genie and SaleSmartly, two leading customer support platforms. Both offer powerful features like omnichannel chat, automation, and collaboration tools. Whether you’re a small startup or a growing enterprise, find out which platform suits your customer engagement and support needs the best.

Let's explore the key features of these two platforms.

💬 Omnichannel Chat Support

• SaleSmartly supports a wide range of platforms including live chat, WhatsApp, Facebook Messenger, Instagram, TikTok, Telegram, LINE, Email, VKontakte, and WeChat.
   
• CX Genie also offers strong coverage with live chat, WhatsApp, Facebook Messenger, Instagram, Zalo, Telegram, LINE,...

🟢 Both help you manage all conversations in one place — no more switching tabs!

⚙️ Automation & Workflows

• SaleSmartly lets you create smart automations (called Automatization) with triggers and scripts to answer repetitive customer questions instantly.
   
• CX Genie offers similar features through its Workflow system, allowing you to handle common support issues quickly and efficiently.

🟢 These save your team a ton of time and reduce manual work.

🤝 Team Collaboration & Help Desk

• SaleSmartly helps your team work together smoothly with auto-routing, task assignments, and shared inboxes.
   
• CX Genie includes a built-in Help Desk system with ticket tracking and internal coordination tools.

🟢 Perfect for teams who want to stay organized and responsive.

🗂 Customer Management (CRM)

• SaleSmartly offers a full CRM system where you can track every customer interaction, browsing behavior, and sync data across platforms.
   
• CX Genie provides a structured Contact List with customer details, tags, tracking, and real-time updates.

🟢 Both help you understand your customers better and personalize your service.

📊 Data & Reporting

• SaleSmartly gives you interactive dashboards to visualize trends, customer behavior, and sales performance.
   
• CX Genie offers detailed reports on conversations, tickets, customer satisfaction, and team performance — broken down by person or time period.

🟢 Great for spotting issues early and making data-driven decisions.

🌐 Multilingual Support

• SaleSmartly offers real-time translation so you can chat with global customers without knowing their language.
   
• CX Genie supports 55+ chat languages, and even tailors responses based on local culture (Dictionary)

🟢 Ideal for businesses that serve international customers.

🚀 Both Platforms Offer the Following Solutions:

• WhatsApp Customer Engagement
• B2B Lead Response Management
• Real-Time Translations
• Facebook Social Marketing Integration
• Intelligent Guides for E-Commerce Websites
• SaaS Customer Support
• And more

For Pricing and partnership programs, refer to the table below to see the differences between the two platforms.

✅ Final Thoughts

If you're looking for a platform to manage customer communication, boost team productivity, and grow your business through automation and insights — both SaleSmartly and CX Genie are excellent choices.

Your best pick will depend on the specific platforms you want to connect, pricing preferences, and affiliate/referral goals.