CX Genie has just released powerful new features: Set Tag Block, feedback collection in Shortcuts, instant chat start, Telegram upgrades… helping businesses accelerate workflows and deliver better customer support.

Introducing the Latest CX Genie Update

CX Genie continues to lead the way as an intelligent omnichannel customer service solution with the launch of new features designed to optimize workflows and enhance customer experience. These improvements enable businesses to respond faster, work more accurately, and streamline every interaction.

Key Highlights of the New Update

1. Workflow – Set Tag Block

• Automatically assign tags with 100% accuracy.
• Works seamlessly on all third-party platforms.
• This feature allows you to categorize and manage conversations more efficiently.

2. Collect Feedback in Shortcuts

• Gather customer feedback directly in Shortcuts (Chat Settings).
• Combine it with any other action without creating a separate workflow.
• This saves time and ensures smooth integration into your support process.

3. Help Desk – Instant Chat Start

• Open a conversation and start typing instantly—no extra click required to activate the chat box.
• Helps your team respond faster and improve customer satisfaction.

4. Telegram Group Chat – Forward Message

• Forward messages directly to a Telegram group without manual copy-paste.
• Reduces repetitive tasks and preserves message accuracy.

5. Telegram Phone Verification

• Retrieve customer phone numbers from your Telegram channel with just one-step verification.
• Speeds up customer verification and ensures secure data handling.

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Benefits of This Update

With these features, businesses can:

• Accelerate customer service workflows.
• Eliminate manual processes and save time.
• Enhance customer experience with faster, more accurate responses.
• Easily manage and utilize data from channels like Telegram. 

Conclusion

The latest CX Genie update isn’t just about adding new tools,  it’s about creating a smarter, faster, and more connected customer support experience. By integrating automation, reducing unnecessary steps, and strengthening communication channels, CX Genie empowers your team to focus on what truly matters: building meaningful, lasting relationships with customers.

Discover the new features today and experience the CX Genie difference!