NEW RELEASE VERSION 6.11
Dec 31 2025
Version 6.11 introduces AI Email Auto-Reply, enabling automated first email responses to reduce manual workload and improve response speed and consistency.
AI Email Auto-Reply Is Now Live
CX Genie is pleased to announce the release of AI Email Auto-Reply, a new feature designed to help teams handle email support more efficiently and consistently.
This release focuses on reducing manual work in email handling while ensuring faster response times for customers.
AI Email Auto-Reply
AI Email Auto-Reply allows businesses to automatically send responses to incoming emails with minimal setup.
With this feature, CX Genie enables teams to:
Automatically respond to emails instantly
Reduce manual effort for first email replies
Improve response speed and consistency
Save time on repetitive email tasks
Unlike traditional AI email automation tools, this feature does not require API integration, prompt configuration, or extensive testing.
Why It Matters
Email remains one of the most widely used customer support channels, yet it often requires significant manual effort. AI Email Auto-Reply helps teams streamline email workflows, allowing agents to focus on more complex and high-value customer interactions.
Conclusion
AI Email Auto-Reply reflects CX Genie’s commitment to simplifying customer support operations through practical automation. By removing friction from email handling, teams can deliver faster and more reliable support experiences.
