NEW RELEASE VERSION 6.17
Feb 11 2026

Product Updates — What’s New in CX Genie
CX Genie continues to enhance usability, visibility, and operational flexibility with a new set of improvements designed to help teams manage conversations, content, and permissions more efficiently.
Here’s what’s new in this release.
Chat & Conversation Improvements
Closed Chat Filter
You can now filter closed chats directly within the conversation list.
This makes it easier to review historical conversations without affecting active chat workflows.
Bulk Close Chats
Agents can now select and close multiple chats at once.
This significantly reduces manual effort when handling high conversation volumes.
Chat Session ID in Chat Information Panel
Each conversation now displays a Chat Session ID in the chat information panel, enabling:
Easier internal tracking
Faster troubleshooting
Clearer cross-team reference
Telegram UX Enhancements
We’ve improved Telegram interactions to make conversations clearer and more reliable.
Forwarded Message Visibility (Telegram Group Chats)
Forwarded messages from Telegram group chats are now properly displayed inside CX Genie.
This preserves full conversation context and helps agents better understand message origins.
Improved Image & File Upload Handling
Enhancements include:
More stable image and file uploads from Telegram
Better consistency between Telegram and Web Chat behavior
These updates ensure smoother cross-platform communication.
Support Center Enhancements
Table Content Support
You can now upload and manage table-format content directly within the Support Center.
This makes it easier to structure information such as pricing tables, comparison charts, and structured references.
Code Block Support in Editor
The editor now supports code blocks, making it easier to document:
API instructions
Technical guides
Structured examples
This improvement is especially useful for technical documentation and developer-focused content.
Roles & Permissions Improvements
Bulk Insert Agents
Admins can now add multiple agents at once, reducing setup time for growing teams and improving onboarding efficiency.
More Flexible Ticket Permissions
Ticket permissions are now separated and configurable, enabling:
More granular role-based access control
Better alignment between team responsibilities and system access
These updates reinforce CX Genie’s commitment to operational efficiency, flexibility, and seamless collaboration across channels.
If you have feedback or feature suggestions, we’d love to hear from you — your input helps shape our roadmap moving forward.
