NEW RELEASE VERSION 6.8

In today’s fast-paced digital environment, businesses rely heavily on chatbot software and workflow automation to deliver seamless customer experiences. At CX Genie, we constantly upgrade our platform to help teams work faster, smarter, and more efficiently. Our latest product updates introduce powerful new features that enhance usability, improve customer support, and give businesses more flexibility in managing conversations.

Workflow Revamp

The Workflow just got a makeover of new colors, search bar, and better block management. Check the video below 

Chat Center Toggle Setting

You can now customize which tabs are shown in the Chat Widget: Home, Ticket, Chat, and Support Center by going Bot then go to General Information. 

Each tab can be configured individually, giving you more flexibility in managing conversations.

New Views in Help Desk

We’ve added more options for creating and filtering views in Help Desk: 

• Status (conversation state)  
• Assignee / Unassigned  
• Tags  
• Team  
• Channel: Messenger, Instagram, WhatsApp, and more 

This makes it much easier to sort and track tickets.

New APIs have been added for Bot Session & Ticket Management, including:

• Open/Close chat sessions. 
• Trigger workflows within a session. 
• Create, update, and get tickets.

Conclusion

These updates are designed to help your business unlock the full potential of workflow automation and chatbot software making customer support more efficient, personalized, and scalable. With smarter tools and greater flexibility, CX Genie empowers teams to handle conversations seamlessly across multiple channels.