NEW RELEASE VERSION 6.7

We’re excited to roll out a powerful new update that makes managing your Telegram conversations smoother, faster, and more efficient directly from CX Genie’s Help Desk. 

Discover the New Features in CX Genie

Telegram continues to be one of the most popular messaging platforms in the world and now, CX Genie brings you a major upgrade that takes your Telegram support to the next level.

Whether you're handling customer service, managing community messages, or automating support workflows, this update is designed to enhance your efficiency, reduce response times, and improve user experience. Let’s dive into what’s new.

Telegram Group Replies

You can now reply to member messages directly in group chats from your Help Desk

Telegram File Sending

You are allow to send files such as images, video,...from CX Genie's Help Desk (up to 50 MB)

Telegram Link Preview

Any link from bot, user, or agent now shows a quick visual preview.

Mailbox Bulk Close

Close multiple emails in one go. No more clicking one by one.

Conclusion

This Telegram upgrade is more than just a feature release, it’s a step forward in smarter, more streamlined customer support. With tools like group replies, file sharing, link previews, and bulk actions, CX Genie empowers your team to work faster and serve better.

Ready to take your Telegram support to the next level?
👉 Log in to your CX Genie account or book a demo today.