What is AI Chatbots?
Enhance your customer's engagement and satisfaction with CX Genie's AI Chatbots. Our advanced AI technology allows you to automate responses, manage customer inquiries in real-time, and provide personalized support that feels human. Whether handling routine queries or complex issues, CX Genie's AI Chatbots ensure your customers receive accurate, timely responses, all while reducing your support team's workload.
CX Genie expertly handles complex queries, asks clarifying questions, and engages in meaningful conversations with your customers. This reduces support volume, ensures 24/7 availability, and boosts customer satisfaction.
Meet CX Genie
The cutting-edge AI chatbots that will transform how you handle customer support.
Using LLMs, CX Genie provides precise, conversational answers based on the available knowledge and your additional support content - enabling to solve customer issues with ease.
Our key features
Intelligent Conversational AI
Human-Like Interactions: Engage your customers with natural, human-like conversations that feel more personal and less robotic. Our AI chatbots are designed to understand context and nuance, providing responses that resonate with your customers.
Contextual Understanding: Leverage advanced natural language processing (NLP) to understand customer intent, ensuring that responses are relevant and accurate.
Multi-Source Responses
Knowledge Base Integration: Pull information from your existing knowledge base, including FAQs, documents, and other resources, to provide comprehensive answers to customer queries.
External Data Access: Connect your chatbot to external databases and URLs to retrieve real-time information, ensuring that customers receive the most up-to-date responses.
Seamless Handoff
Hybrid Support Model: Automatically escalate complex issues to human agents when necessary, ensuring that customers always receive the best possible service.
Integrated Support: Maintain a seamless transition between chatbot and human support, with full context passed on to live agents to avoid repetition and ensure continuity.
Continuous Improvement
Learning from Conversations: Monitor and analyze chatbot interactions to identify areas for improvement. Use this data to refine responses and improve the accuracy and effectiveness of your chatbot over time.
Feedback Integration: Collect feedback directly from customers after chatbot interactions, allowing for ongoing optimization of your support processes.
Multilingual Capabilities
Global Reach: Support customers across the globe with automatic language detection and response in over 190 languages, ensuring clear communication regardless of location.
Localized Responses: Customize responses to reflect local cultural nuances and preferences, enhancing the customer experience in different regions.
Omni-Channel Support
Unified Interaction: Deploy your chatbot across multiple channels, including your website, social media platforms, messaging apps, and more. Manage all interactions from a single dashboard, ensuring consistency and efficiency.
Cross-Platform Integration: Seamlessly integrate your chatbot with popular platforms like Facebook Messenger, WhatsApp, Slack, and more, providing a unified support experience for your customers.
Use Cases
CX Genie is on a mission to make AI accessible for everyone with just a few clicks.
24/7 Customer Support
Provide round-the-clock support without the need for a 24/7 team. Your AI chatbot can handle queries, resolve issues, and provide information anytime, anywhere.
Lead Qualification
Use AI chatbots to engage website visitors, qualify leads by asking key questions, and route them to the appropriate sales teams.
E-commerce Assistance
Assist customers in finding products, answering questions about availability, pricing, and shipping, and even guiding them through the checkout process.