What is Workflow?
Empower your support team to deliver personalized, human-like customer interactions with CX Genie's Workflow feature. The intuitive Flow Builder allows you to design complex, branching conversation paths without writing a single line of code. Whether you're addressing common customer inquiries or managing complex, multi-step support processes, CX Genie's Workflow ensures your customers receive tailored, efficient support every time.
Our key features
Visual Flow Builder
Easy-to-Use Interface: With a drag-and-drop interface, you can visually design conversation paths, making it easy to map out customer journeys without technical expertise.
Dynamic Conversation Paths: Create branching logic that adapts to customer responses, ensuring that each interaction is relevant and personalized.
Personalized Responses
Conditional Logic: Use if-then conditions to customize responses based on customer inputs, allowing for a highly tailored support experience.
Multi-Channel Support: Apply workflows across different channels (chatbots, email, social media) to maintain consistency in customer interactions.
Seamless Integration
Data-Driven Interactions: Integrate your workflows with your CRM and other tools to pull in customer data, creating a more personalized experience.
Third-Party API Integration: Connect with external APIs to retrieve or send data during interactions, extending the functionality of your workflows.
Real-Time Feedback
Customer Satisfaction Surveys: Automatically trigger feedback forms at the end of interactions to gauge customer satisfaction and identify areas for improvement.
Instant Alerts: Receive notifications if a customer interaction needs human intervention, ensuring that complex issues are promptly addressed.
Analytics & Insights
Detailed Reports: Track the performance of your workflows with metrics like resolution time, customer satisfaction scores, and more.
Continuous Optimization: Use insights to refine conversation paths, ensuring that your workflows evolve with customer needs and business goals.
Use Cases
CX Genie is on a mission to make AI accessible for everyone with just a few clicks.
Customer Onboarding
Guide new customers through the onboarding process, ensuring they receive all the necessary information and support.
Lead Qualification
Automate the lead qualification process by asking key questions and routing qualified leads to your sales team.
Support Escalation
Automatically escalate complex issues to human agents, ensuring that customers receive the best possible service.