Workflow

Streamline Your Customer Interactions with Dynamic Workflows

Streamline Your Customer Interactions with Dynamic <strong>Workflows</strong>

What is Workflow?

Empower your support team to deliver personalized, human-like customer interactions with CX Genie's Workflow feature. The intuitive Flow Builder allows you to design complex, branching conversation paths without writing a single line of code. Whether you're addressing common customer inquiries or managing complex, multi-step support processes, CX Genie's Workflow ensures your customers receive tailored, efficient support every time.

Our key features

Visual Flow Builder
Visual Flow Builder
Easy-to-Use Interface: With a drag-and-drop interface, you can visually design conversation paths, making it easy to map out customer journeys without technical expertise.
Dynamic Conversation Paths: Create branching logic that adapts to customer responses, ensuring that each interaction is relevant and personalized.
Personalized Responses
Personalized Responses
Conditional Logic: Use if-then conditions to customize responses based on customer inputs, allowing for a highly tailored support experience.
Multi-Channel Support: Apply workflows across different channels (chatbots, email, social media) to maintain consistency in customer interactions.
Seamless Integration
Seamless Integration
Data-Driven Interactions: Integrate your workflows with your CRM and other tools to pull in customer data, creating a more personalized experience.
Third-Party API Integration: Connect with external APIs to retrieve or send data during interactions, extending the functionality of your workflows.
Real-Time Feedback
Real-Time Feedback
Customer Satisfaction Surveys: Automatically trigger feedback forms at the end of interactions to gauge customer satisfaction and identify areas for improvement.
Instant Alerts: Receive notifications if a customer interaction needs human intervention, ensuring that complex issues are promptly addressed.
Analytics & Insights
Analytics & Insights
Detailed Reports: Track the performance of your workflows with metrics like resolution time, customer satisfaction scores, and more.
Continuous Optimization: Use insights to refine conversation paths, ensuring that your workflows evolve with customer needs and business goals.

Use Cases

CX Genie is on a mission to make AI accessible for everyone with just a few clicks.

1
Customer Onboarding
Guide new customers through the onboarding process, ensuring they receive all the necessary information and support.
2
Lead Qualification
Automate the lead qualification process by asking key questions and routing qualified leads to your sales team.
3
Support Escalation
Automatically escalate complex issues to human agents, ensuring that customers receive the best possible service.
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Contact
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Promartech Solutions PTE. LTD
18 Sin Ming Lane, #07-13 Midview City, Singapore (573960)
Level 2 - 11 York St, Sydney NSW 2000, Australia
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