NEW RELEASE VERSION 6.11

Version 6.11 introduces AI Email Auto-Reply, enabling automated first email responses to reduce manual workload and improve response speed and consistency.

AI Email Auto-Reply Is Now Live

CX Genie is pleased to announce the release of AI Email Auto-Reply, a new feature designed to help teams handle email support more efficiently and consistently.

This release focuses on reducing manual work in email handling while ensuring faster response times for customers.

AI Email Auto-Reply

AI Email Auto-Reply allows businesses to automatically send responses to incoming emails with minimal setup.

With this feature, CX Genie enables teams to:

Automatically respond to emails instantly

Reduce manual effort for first email replies

Improve response speed and consistency

Save time on repetitive email tasks

Unlike traditional AI email automation tools, this feature does not require API integration, prompt configuration, or extensive testing.

Why It Matters

Email remains one of the most widely used customer support channels, yet it often requires significant manual effort. AI Email Auto-Reply helps teams streamline email workflows, allowing agents to focus on more complex and high-value customer interactions.

Conclusion

AI Email Auto-Reply reflects CX Genie’s commitment to simplifying customer support operations through practical automation. By removing friction from email handling, teams can deliver faster and more reliable support experiences.