AI x Support Center – Your AI Can Now Learn From Your Documents

This week, CX Genie introduces a major enhancement to the AI Agent — enabling it to learn directly from your Support Center documents and deliver smarter, more accurate responses automatically.

Turn Your Documentation into AI Intelligence

With this update, your AI Agent can now leverage the content stored in your Support Center — including knowledge base articles, guides, and FAQs — to improve how it understands and answers customer questions.

Instead of maintaining separate training flows, your existing documentation now becomes a live knowledge source for your AI.

Smarter AI, Powered by Your Own Content

By connecting AI Agent with your Support Center, you can:

Automatically train AI using your uploaded documents

Deliver faster and more accurate responses

Ensure answers stay aligned with official knowledge base content

Reduce repetitive inquiries handled by human agents

Provide 24/7 automated support with improved reliability

This integration strengthens answer consistency while significantly lowering support workload.

How It Works

Upload or manage your documents inside the Support Center

Enable AI learning from Support Center content

AI Agent automatically retrieves and generates responses based on those materials

The system uses enhanced retrieval logic to ensure relevant and context-aware answers.

Documentation & Setup Guide

We’ve prepared a detailed step-by-step guide to help you activate and configure this feature.
🎥 Watch the overview video below for a quick walkthrough
 

CX Genie continues to enhance AI automation by making your existing knowledge work smarter — so your support team can focus on what matters most.

If you need assistance, feel free to contact our support team anytime. We’re always here to help.