NEW RELEASE VERSION 6.15 - 6.16

CX Genie introduces a powerful set of new features and improvements designed to help teams build faster, automate smarter, and manage conversations more effectively.

From a brand-new Form Builder experience to expanded channel automation and file support, this update focuses on flexibility, control, and productivity.

Smarter & Safer Form Builder Experience

Drag & Drop Form Builder

Creating forms is now more intuitive than ever. Admins and authorized users can simply drag and drop field types — such as Text, Number, Dropdown, and more — directly onto the form canvas.

You can also configure dependent fields, allowing forms to dynamically adjust based on user selections. This makes data collection smarter and more structured.

Duplicate Forms in One Click

Need to reuse an existing form? You can now duplicate any form instantly and begin editing — without affecting the original version or its existing data.

Safer Form Editing

We’ve strengthened editing safeguards to ensure:

Only permitted users can modify forms

Customers filling out forms are not disrupted by updates

All submitted entries remain securely stored

This ensures operational safety while maintaining flexibility.

WhatsApp Workflow Integration

Workflows can now be applied directly to WhatsApp conversations.

This enables consistent automation across channels, allowing your team to:

Trigger automated flows within WhatsApp

Maintain unified logic across platforms

Reduce manual handling and response time

PDF Upload Support Across Platforms

You can now upload and utilize PDF files across:

Chat Widget

Chat Web

Help Desk

This allows teams to share structured documents, guides, or supporting files directly within conversations.

Telegram Group Chat – Forwarded Message Visibility

Agents can now view forwarded messages from Telegram group chats inside the Helpdesk.

This enhancement ensures:

Full conversation visibility

Better context tracking

Clearer understanding of user messages