CX Genie Version 2.6: Toward Optimal Customer Experience

Welcome to the latest version of CX Genie! Version 2.6 has officially launched with notable enhancements to elevate your experience in optimizing customer support processes.

Mobile Responsiveness

CX Genie is now fully optimized for mobile experience. This means you can seamlessly access and interact with the platform from your mobile device, ensuring a smoother and more convenient experience

Image-powered answers

A groundbreaking addition in this new release is the bot's capability to recognize images sent by users and offer pertinent responses. CX Genie can now handle inquiries related to shared images, leveraging its trained knowledge to offer accurate information if it recognizes the content within the image.

Enhanced bot training capabilities

We've expanded bot training capabilities by allowing you to upload Excel files directly, simplifying the bot training process. Just organize your FAQs in a structured spreadsheet, and presto! Your AI assistant will be ready to swiftly answer your customers' queries.

Enhanced product and service descriptions

We've increased the character limit for product and service descriptions to a generous 3,000 characters. This allows you to offer detailed information, enabling your bot to learn more comprehensively and respond with greater accuracy.

We are committed to continuous improvements, striving to deliver the best CX Genie experience to our users. We appreciate your trust in CX Genie!